Frequently Asked Questions

Name: Staff Pay
Address: 6 Asenuga St, Ikeja, Lagos State, 101233, NG
Telephone: +2348138781051
Price range: Free to start; deposit service fee applies

Payment automation on Staff Pay: payroll, bills, Quick Transfers, recurring schedules, who can use the platform, including households and individuals, and our mobile app roadmap.

Getting Started

Pricing & Payments

Security & Compliance

Features & Functionality

Support & Help

Still have questions?

Can't find the answer you're looking for? Our support team is here to help.

Frequently Asked Questions

Getting Started

How do I sign up for Staff Pay?

Do I need any special software or hardware?

How long does it take to set up?

Is there a free trial?

Is Staff Pay only for businesses?

Can you run Staff Pay for me if I don't want to use the dashboard?

Why does Staff Pay ask for identity verification (KYC)?

Can I run more than one company or brand on one account?

How do I open a support ticket?

Pricing & Payments

How much does Staff Pay cost?

When do I get charged?

Is there a minimum amount for virtual account (bank transfer) deposits?

Are there any discounts for high volume?

What payment methods are supported?

How do I fund my Staff Pay wallet?

Can I withdraw money from my Staff Pay balance?

Is the platform fee charged again every time I pay staff?

Security & Compliance

Is my data secure?

Who can see my payroll information?

What happens if there's a security breach?

Do you comply with Nigerian data protection laws?

Can I add two-factor authentication (2FA) to my login?

Features & Functionality

Can I schedule recurring payments?

What are Quick Transfers?

How do I add or remove beneficiaries?

Can I generate payroll reports?

Is there a mobile app?

Can I pay airtime, data, electricity, or cable TV through Staff Pay?

Can I automate recurring bill payments?

What is auto-charge when my balance is low?

What should I do if a payout, gift, or bill batch fails?

Is there a free payslip tool if I am not on live payroll yet?

Can beneficiaries complete part of their setup through an invite?

Can I verify a beneficiary’s identity with NIN, BVN, or Passport?

Does Staff Pay estimate PAYE, pension, and NHF?

How do notification emails and in-app alerts work?

Can I replay the product tour?

Support & Help

What kind of support do you offer?

Do you provide training?

What if I need help with a payment issue?

Can I cancel my account anytime?

Still have questions?